EDUC 6145 WK3 POST

 


 Hi all! Hope you are doing well!

    How we communicate is important and there are a ton of different things at play as we communicate information. In our resources this week, Dr. Stolovitch made the statement that it's not what we are communicating but how we are communicating. Are we paying attention to our body language, tone, speed of speech, eye contact, etc.?  These minute details come into play as we communicate important information.  There is so much research and literature surrounding this topic, even entire classes dedicated to it! So this week we were tasked to listen and receive a message in three different modalities for the assignment " The Art of Effective Communication." In the presentation, we are given the same message from the same person in three different ways. 




The first method was via email. As I read the message, it felt that the person who wrote it knew Mark well enough to make a small joke while getting her intent across. Without the personal touch, the email probably would have sounded more urgent and strict, but the joke or even the off-handed mention of the long meeting seemed to ease tension and allow space for an amount of grace or forgiveness. 






The voicemail was the second method and it was a little similar to the email. The difference with the voicemail is that while one could assume that the mention of the meeting was intended to be a smile or an off-handed joke, that wasn't the case here. Although its mentioned, the tone or speed of the messenger's message does not change. You cannot hear a "smile" per say in this call. It sounded professional and straight to the point. 





In the face-to-face conversation, we are basically being "professionally confronted." It is not in a sense "mean" or threatening, but you can tell that the person talking, Jane is very serious about not missing her deadline. She doesn't offer a lot in the way of smiles or pleasantries, and her arms are crossed in front of her, projecting a sense of being closed off. She maintains eye contact and her speed of speech is urgent. 


As I consider the implications of this activity, I am reminded of the things I gleaned from Drs Stolovitch, Troy, and Vince. From their unique perspectives, I realized a few things. 1. I will have to be clear and concise, removing ambiguity or doubt from my conversations. In some cases, I won't be able to just trust a person to have understood me. 2. Document everything. This was really thorough and a number of incidents could be avoided



All in all, this was a great activity to get us to notice the different ways the same message can be portrayed. It reminded me of another activity, telephone. In telephone, the only modality of messaging is by whispering to the person next to you, directly into their ear. The message travels around the circle until it get back to the original speaker. The original speaker confirms if the message is the same or if the meaning has be altered! Of all the communication advice I gained from the resources, the one that stood out to me the most is to tailor communication strategies. By understanding that people can be different and difficult, and seeing the humanity in them , you can tailor your communication strategies to best meet them where they are. In some cases, you may even get more help or resources that you normally would not get! 

Resources

Walden University, LLC. (Executive Producer). (n.d.). Communicating with stakeholders [Video file]. Retrieved from https://waldenu.instructure.com


http://cdn-media.waldenu.edu/2dett4d/Walden/EDUC/6145/03/mm/aoc/index.html




Comments

  1. williamscarolam@gmail.comMay 28, 2023 at 7:03 PM

    Your blog is the first one I read so far and its interesting to me that we felt differently about the message. I think that some of the modes really communicated the same message and really made me think that the focus was not in the message which was all the same for all three but there were factors like urgency or context, tonality , attitude and body language that influenced our interpretations. I once read an author state that in business the mode of communication used impacted the urgency and that communication requiring urgency was best communicated using face-to-face or phone calls but not emails. Also the language or word choice used in a message or communication can impact the tone . While breaking the ice with a joke or musings may indicate a close relationship between them , it can also detract from the urgency of the missive.

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